To get started, use either Desktop or Mobile Banking.
New Users will need to register their account through the "New User" login button.

Existing Digital Banking members will need to login using their Username (not account number) and establish a new Password. (See below) 

Joint Owners will need to follow the same steps to establish their own login credentials. 

Step-by-Step Registration Instructions:

New users select 'New User' within the login box on our website or in the mobile app.

​Ready to log in? Important steps! 

To make our digital banking experience more secure, the username and password has an 8 character minimum. You will be prompted to reset your password upon logging in.

1. Username: The username needs to be 8-40 characters and can contain letters, numbers, and special characters
    
2. Password: The password minimum is 8 characters and requires an uppercase, number, special character and lowercase
    
3. Biometric authentication: Fingerprint and facial recognition will only become available once you’ve completed set-up
    
4. Choose your two-factor authentication method: Text, email, call me. (Extra security level to keep your accounts safe.) 
   Enter your two-factor authentication code and click verify
   You will then be asked to verify your contact information 

Don’t forget!  No one should ever ask for your credentials so they can conduct transactions or activity on your behalf. If you have been asked for this information, cease communication, and let us know immediately at 303.234.1700.

No. You only need an active membership account.

When experiencing an error message, try the following steps before contacting us:
1.    Clear the cache, reload, or refresh.
2.    Close the browser/application.
3.    Retry.
After trying this and you still continue to receive the error message, contact us by using this secure email portal, or call us at 303.234.1700 | 800.279.3288.

Important: When reporting problems to us, please have as much information ready as possible (e.g. when the problem occurred, browser version, etc.).

To show us the exact error message that you are receiving, display the error message on your screen and take a screenshot on your device.

You can name all your accounts and even change them to a new color identifier. To personalize your accounts:

Desktop:

• Navigate to the “Preferences” tab
• Click “Settings”
• Click “Accounts”
• Select the account you wish to rename and click the pencil icon
• Rename the account, select a new account color and select “Save”

Mobile:

• Navigate to the “More” tab
• Select “Preferences”
• Select “Settings”
• Select "Accounts"
• Select the account you wish to rename
• Rename the account, select a new account color and select “Save”

Utilize Card Management to monitor your Credit Union of Denver cards.
Follow these steps:

Desktop:

• Navigate to the “Cards” tab
• Click View Details on the card you wish to manage
• Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

Mobile:

• Navigate to the “More” tab
• Select “Cards”
• Select “Card Management”
• Click View Details on the card you wish to manage
• Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

CURewards within Card Management:

Desktop:

• Navigate to the “Cards” tab
• Hover over your Platinum or Secured Card
• Select “Manage Card”
• There you will see your total reward points earned and redeemed

Mobile App

• Navigate to the “More” tab
• Select “Cards”
• Select “Card Management”
• Select the card you wish to manage
• Below the Card image you will see your total reward points earned and redeemed

Send and receive money directly to your account to or from friends, family, and others you trust using Zelle^® with the iPhone or Android app, or on a web browser. To make a Zelle^® transaction:

Desktop:

• Navigate to the “Move Money” tab
• Click Zelle
• Confirm your phone number and/or email for the two-factor authentication
• Enroll your mobile phone number and/or email address
• Add a contact with their phone number or email address
• Start sending funds!

Mobile:

• Select the Zelle tab on the bottom of the screen
• Confirm your phone number and/or email for the two-factor authentication
• Enroll your mobile phone number and/or email address
• Add a contact with their phone number or email address
• Start sending funds!

To help you on your financial journey, you can view your VantageScore^® . VantageScore^® is a credit score model used by hundreds of financial institutions. To sign-up to view your Free VantageScore^®:

Desktop:

• Navigate to the “Financial Wellness” tab
• Click "Credit Score & More"
• Review and accept the terms and conditions

Mobile:

• Navigate to the "Accounts” Screen
• Select “Get your free credit score”
• Review and accept the terms and conditions

You may also view your credit score once you have registered with Credit Score & More on the 'Snapshot' page and the 'Accounts' page for Mobile, or on the Dashboard within Desktop inside a widget.

To personalize the alerts and notices for each account:

Desktop:

• Navigate to the “Preferences” tab
• Click “Notifications”
• Select the alerts you wish to configure
• Toggle the individual settings you wish to configure

Mobile:

• Navigate to the “More” tab
• Select “Preferences”
• Select “Notifications”
• Select the alerts you wish to configure
• Toggle the individual settings you wish to configure

Linking to other Financial Institutions provides the ability to send and receive funds to external accounts via electronic transfer (ACH). Please note, adding an external account for viewing is a different process, and can be seen in the previous section titled “Link an External Account (Viewing Only)”.

To link an external account for transfers:

• Select “Transfers” under the “Move Money” tab
• Navigate to the “More Actions” tab, and select “Add Account”
• Select “Manually Add an External Account”
• Review the Terms and Conditions and select “Agree and continue”
• Select the "Account Type" (i.e. Deposit or Checking)
• Enter in your "Account Details" and select continue
• You will then be asked to confirm your identity with a security code sent via text, email or phone call
• Enter in the code to verify your identity
• Then, two (2) deposit transactions will be sent to this account
  • It may take up to three (3) business days to appear in the transaction history
• Afterwards, you will go to "Settings" and select the "Accounts" tab to confirm the external account

To transfer to a linked external account:

Desktop:

• Navigate to the “Move Money” tab
• Click “Transfers”
• Select the “From Account”
• Select the “To Account” or add a new “To Account”
• Complete the transfer details including amount, frequency and an optional memo.
• Review and confirm the transfer!

Mobile:

• Navigate to the “Move Money” tab
• Select “Make a Transfer”
• Select the “From Account” and “To Account” or add a new Account
• Complete the transfer details including amount, frequency and an optional memo.
• Review and confirm the transfer!

Please note, adding an external account for transactions is a different process, and can be seen in the next section titled “Link an External Account (Transfers Only)”.

To add an external account for viewing:

Desktop:

• Click “Get Started” under “Add an External Account” on the home page to add an external account for viewing purposes
• Search for your non-Credit Union of Denver financial institution
• Review the terms and conditions and click “Continue”
• Your external financial institution will provide Account and Transaction Data to Credit Union of Denver securely
• Log in to your external financial institution, and complete any required two-factor authentication from your other financial institution
• Choose which accounts you'd like to connect and click “Complete”
• Once you’re a given the “Success” message, please give the platform a few minutes to upload the accounts

Mobile:

• Select “Link and View External Accounts” on the home page to add an external account for viewing purposes
• Search for your non-Credit Union of Denver financial institution
• Review the terms and conditions and click “Continue”
• Your external financial institution will provide Account and Transaction Data to Credit Union of Denver securely
• Log in to your external financial institution, and complete any required two-factor authentication from your other financial institution
• Choose which accounts you'd like to connect and click “Complete”
• Once you’re a given the “Success” message, please give the platform a few minutes to upload the accounts

To make a mobile check deposit using your iPhone or Android device through the app:

• Select “Deposit” or access the “Deposit” widget from an individual account
• Select the account you wish to deposit the check to
• Enter the amount of the check to deposit
• Take a picture of the front of the check
• Take a picture of the back of the check
• Select “Submit Deposit” and review the confirmation screen

You will be able to make loan payments right from your account of choice. To make a loan payment:

Desktop:

• Click “Move Money"
• Click "Transfers”
• Select the “From Account” and “To Account”
• Click “Payment Type” and select “Minimum Payment Due”, “Current Balance” or “Last Statement Balance”
• Select a Frequency
• Select a Payment Date
• Add a Memo (Optional)
• Review and Confirm Payment
• Additionally, you can review transfers under the Transfers tab

Mobile:

• Select “Move Money”
• Select “Make a Transfer”
• Select the “From Account” and “To Account” and ensure your loan is selected in the “To Account”
• Select “Payment Type”
• Select a Frequency
• Select a Payment Date
• Add a Memo (Optional)
• Review and Confirm Transfer

1. Username: Must be a minimum of 8 characters, can contain letters, numbers, and special characters.
2. Password: Must be a minimum of 8 characters and requires:
   • Uppercase letters
   • Lowercase letters
   • Numbers
   • Special characters

For both Online and Mobile Banking (Digital Banking):

Click the “Forgot Username or Password” option. 

Username: You'll be asked to verify your identity using your Member Number, SSN, birth date, and email.

Password: Verify your Username, SSN, and zip code. 

Yes. After 3 invalid login attempts your account will be locked. You can unlock your account by selecting "Forgot Password" and follow the prompts. It will require your two-factor authentication in order to reset. 

You can unlock your account by selecting "Forgot Password" and follow the prompts. 

For your security, your account is locked if you have incorrectly entered a password too many times in a row.

These are some SECURITY BEST PRACTICES:

• Don't use common information, create a strong password using lowercase, uppercase, number, and special characters.
• Change your password every 90 days.
• Use different passwords for different sites.
• Don’t share or leave your login credentials accessible to others.
• Don’t click on unfamiliar links or websites.
• Don’t reply to unfamiliar emails requesting information.
• Don’t open email attachments unless you are expecting them.
• Don’t give out previous passwords via email, phone, text or mail.
• Treat your Smartphone like a computer and protect it with anti-virus software.
• Use the Keypad lock or phone lock function of your mobile device when not in use.
• Delete text messages, emails, and other sensitive information before loaning out or selling your mobile device.
• Avoid storing passwords or other sensitive information on your mobile device where it could be discovered if your device is lost or stolen.
• Never disclose via text message, phone call or email your personal or financial information
  • Account numbers
  • Passwords
  • Social Security Number
  • Date of Birth
• Avoid using public WiFi.
• Consider your WiFi and Bluetooth connection settings (even at a trusted retailer), fraudsters can spoof the name of reputable hotspots.
• Download the most recent versions of apps and keep them updated.
• Keep your operating systems updated on each device. 
• Sign off when you are finished using the Credit Union of Denver app rather than just closing it.

No, funds are not available immediately. Once the deposit has been completed, that information is sent to the credit union electronically. The electronic deposits will be posted several times during normal business hours by Credit Union of Denver. Once the deposit has been posted to your account the funds are still subject to Credit Union of Denver’s and Regulation CC check holds. The maximum deposit limit per check is $2,500.

Yes, please keep the check for 90 days.

The deposit will not appear in your Digital Banking transaction history until it has been posted. To check the status of the mobile deposit, go into your Digital Banking, then click on mobile deposit and finally click on mobile deposit history. Here you can see if your deposit is pending, accepted, or rejected.

Yes, unfortunately there are some accounts that are restricted from mobile deposit. If you have received this error message your account has been restricted. Restricted accounts include:

• Accounts less than 30 days old
• Business Accounts
• TTM Accounts
• Accounts deemed ineligible by C·U·D

If you do not fall under any of the categories listed above and you are still getting the same error or any other error, please contact us at 303.234.1700 | 800.279.3288

With our new digital banking experience, you can utilize Card Management to self-serve select items on your Credit Union of Denver cards. To utilize Card Management:

Desktop:

• Navigate to the “Cards” tab
• Click on the card you wish to manage
• Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

Mobile:

• Navigate to the “More” tab
• Select “Cards”
• Select “Card Management”
• Select the card you wish to manage
• Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

Typically, responses arrive within two minutes, but timing may vary. You may experience delays or failures in delivery of an alert because of any of the following circumstances:

1. Merchant delay in processing a transaction;
2. Delays and/or failures attributable to network operators and telecommunications providers;
3. If your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services;
4. A variety of other wireless service and coverage conditions

Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, DO NOT RESPOND!

No, as an authorized user you can only enroll one phone number per card. However, different cards may have different alert destinations.

To receive alerts, you will need to edit your phone number under Settings then Contact within Digital Banking. 

No. Text message alerts can only be sent via U.S. carriers and will only be receivable in the U.S. 

Yes, Card Management has alerts that you can select, inlcuding declined purchases. 

First, within Digital Banking lock your card.  This will make your card unusable. Under Card Management select the card you wish to report and go to Replacement Options to select a reason and follow the prompts.

As an alternative option you may contact us during business hours or call Mastercard^® direct with the numbers below:

Card Department

• Card Services during regular business hours 303.963.1340

Lost or Stolen Cards

• Credit Card – After Hours 866.820.5890
• Debit Card – After Hours 888.918.7746

There is no need to unsubscribe for this embedded service within Digital Banking. Its optional to use. 

Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.

The ways that you can notify us that you are planning to travel are:

1. Within Digital Banking under Card Management you'll find "Travel Notices". Follow the prompts for each card you'll be using while you travel.
2. Or give us a call at 303.234.1700 and we will make a note of your trip on your account to ensure you do not have card access interruptions while traveling. 

Yes. As long as you have your credentials, you can access your accounts online 24/7 from anywhere, anytime where you have Internet access.

Yes. The mobile app is available for download in most countries.

Call-24 is our 24/7 automated telephone banking where you can hear when deposits or withdrawals were made, transaction history, make a loan payment and more. To use this service call 303.231.9014 | 800.951.9014 Follow the prompts to learn more about your account status. 

You can sign up by calling the Call-24 phone line, 303.231.9014 or 800.951.9014. Dial your account number and press the * (star) key to set up a PIN. Utilize the Quick Reference Guide for more information.

• Call-24 Quick Reference Guide

If you have forgotten your Call-24 PIN or you would like to change your access code (Call-24 PIN), please call 303.231.9014 | 800.951.9014, carefully listen to the prompts for guidance. Use the reference guide for faster access.

No, Credit Union of Denver cannot process any bill payment outside of the US.

Yes, we recommend using Zelle^_® within Digital Banking. Make sure you have the Payee's email or mobile number linked to their Zelle account. 

No, only payments going to payees who accept electronic payments go electronically. Otherwise, the payment will be sent as a physical check.

Skip-A-Pay can be found exclusively within Digital Banking; either via our app or by logging in via a browser.

Skip-A-Pay can be found in the app by selecting:

• The ‘More’ section
• Then scrolling down and selecting ‘Online Services’
• And then selecting ‘Skip-A-Pay’

​

Skip-A-Pay can be found in the browser version of digital banking by selecting:

• The ‘Online Services’ section
• And then selecting ‘Skip-A-Pay’

Mortgage loans (Fixed Rate Loans & Home Equity Line of Credit ie. HELOCs), Credit Cards (Platinum & Secured MasterCards), Overdraft Lines of Credit, Certificate Secured Loans (CD Secured Loans), Open Lending Loans (Lenders Protection Loans), Workout Loans (Debt Modifications), and loans with Collateral Protection Insurance (CPI) added during life of the loan do NOT qualify.

If you do NOT have an eligible loans, a message will display to inform you like the one below:

Yes, the following makes a loan eligible for Skip-A-Pay:

• At least six (6) months of regular loan payments have been made
• The loan has not been skipped during the previous six (6) months
• The loan is NOT MORE than 29 days past due
• The loan is not paid ahead more than 30 days
• You also must be in good standing (not have caused a loss) to the credit union

Each of your loans will be reviewed in order to see if they meet the criteria. You will be able to tell which loans are eligibile after selecting Skip-A-Pay in Digital Banking.

Example of Eligible and Ineligible Loans in Digital Banking:

You may only skip one (1) monthly payment per loan. The next payment due date must be no more than one (1) month in the future.

For weekly, bi-weekly, or semi-monthly payments, the loan will be advanced four (4) weeks.

You may skip one payment once every six (6) months, with a maximum of twice per calendar year on a given loan, as long as it meets the criteria.

There is a $15 fee for each skip payment request.

Requests will usually be processed within 24 hours.

You are responsible for suspending any automatic payments that may occur on your loan(s) if your payment is being pulled from an external financial institution.

An automatic payment setup in Digital Banking can be paused in the app by selecting:

• The 'Move Money' section
• Then selecting 'Transfers'
• Followed by selecting 'Scheduled'
• After selecting the three dots to the right of the scheduled transfer you may choose 'Skip Next Transfer'

Please contact us via secure Message Center for assistance.

The Message Center can be found in the app by selecting:

• The ‘More’ section
• Then scrolling down and selecting ‘Contact Us’
• And then selecting ‘Message Center’
   

The Message Center can be found on the browser version of digital banking by selecting:

• The ‘Contact Us’ section
• And then selecting ‘Message Center’

• To make the fee payment, funds must first be available in your C·U·D account.
• If there are no funds in the account, the system will not allow you to select a funding source or proceed with the fee payment.
• As alternative options:
  • You may visit a branch to complete a cash advance into your account, or you may call our Contact Center to help you deposit funds into your Savings Account (please note, this option has a one-day processing time).
  • You may transfer funds into your C·U·D account using an external account via ACH, using the 'Move Money' option in Digital Banking (please note, this option has a two to three business day processing time).
  • You may also transfer funds from a Credit Card or Overdraft Line of Credit into your Savings or Checking Account to cover the fee. 

Once you have logged into your Digital Banking:

Under Move Money: Choose "Make a Transfer" or "Add Account"
"Make a Transfer" shows you all possible accounts you can use.
"Add Account" allows you to import an external financial account.

This allows you to move money from both inside and outside Credit Union of Denver. 

Yes. Once you have logged into your Digital Banking:

Under 'Move Money' choose "Add Account" and select "Link to another C·U·D member's account". 

You will need the recipient's information and account details to complete the transfer.

There are no limits in place for Cross Account, Account to Loan transfers or transfers to internal accounts.

Using Zelle - Up to $500 per transaction & max of $1,000 per day
Bill Pay - Up to $5,000 per transaction & max of $10,000 per day
ACH - (transfers from internal to external & external to internal accounts)
            Up to $2,500 per day & max of $10,000 per month
Line of Credit - Open end loan advances will depend on the available balance.

Yes, external transfers may be facilitated through Digital Banking. 

The only way to export data from your C·U·D account is to use the export feature within Digital Banking.

1. To export your transactions, go to Accounts, then click on Export.
2. Choose the account you would like to export history.
3. Select your Export format and click export.

No. Once you have logged into your Digital Banking, you will have several options.

Under Move Money: Choose "Make a Transfer" or "Add Account"
"Make a Transfer" shows you all possible accounts you can use.
"Add Account" allows you to import an external financial account.

Zelle^_® allows you to make payments to people you know easily and within minutes. 

This allows you to move money from both inside and outside Credit Union of Denver. 

Up to 1 year of transactions may be viewed. If you have eStatements, you may be able to view up to 36 months of your previous transactions.

Quicken and QuickBooks only. Checking, Savings, Credit Cards and Lines of Credit accounts are eligible for export either in a QFX (Quicken), QBO (QuickBooks), or CSV file.

Credit Score & More is a comprehensive credit score program offered within Credit Union of Denver's Digital Banking to help you stay on top of your credit.

You get your latest credit score and report, an understanding of key factors that impact the score. Credit Score also monitors your credit report daily and can communicate to you if there are any big changes detected such as: a new account being opened, change in address or employment, a delinquency has been reported or an inquiry has been made.

You can access your TransUnion Vantage Score from the “Credit Score & More” option in Digital Banking.

No. Credit Score & More is a free benefit and no credit card information is required to register.

As long as you can access Digital Banking, your credit score will be updated every month and displayed.

Since this is considered a soft pull, and therefore will not affect your credit score, you can click “refresh score” as frequently as every day. Log into Digital Banking and select refresh where is lists Credit Score & More.

There are three major credit-reporting bureaus - Equifax, Experian, and Transunion - and two scoring models - FICO or Vantage Score - that determine credit scores. Financial institutions use different bureaus, as well as their own scoring models. Over 200 factors of a credit report may be considered when calculating a score and each model may weigh credit factors differently, so no scoring model is completely identical. No matter what credit bureau or credit scoring model is used, consumers do fall into specific credit ranges: Excellent 781–850, Good 661-780, Fair 601-660, Unfavorable 501-600, Bad is Below 500.

They use bank level encryption and security measures to keep your data safe and secure. Your personal information is never shared with or sold to a third party.

The Credit Score & More, powered by Savvy Money, makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage every user to “File a Dispute” by clicking on the “Dispute” link within the Credit Report which is housed in Credit Score & More. However, The Federal Trade Commission website offers step-by-step instructions on how to contact the bureaus and correct errors.

Yes. This service will monitor and send an email alert when there has been a change to your credit profile.

Yes, we can receive payroll deduction and direct deposit from participating employers and government institutions.

307075259

Yes, you can request direct deposit funds to be distributed to an unlimited number of Credit Union of Denver accounts on which you are a joint owner or co-borrower.

The distributions will take place after we receive your direct deposit. This usually takes two pay periods to begin.

Your funds will be deposited as soon as we receive the fund from your employer or funding source.

You can access up to 36 months of previous eStatements.

Starting with the 2025 tax year, tax documents will be available within Digital Banking. Otherwise, they will be mailed out automatically to the address on file.

You may also call C·U·D, and we can securely email them to your email address on file.

It is important to use the most up to date browser when trying to retrieve and review your eStatements. Please ensure your device has a PDF reader enabled. Instructions for downloading and enabling a PDF reader can be found here. If you are using Chrome or Safari, you may need to clear your browsing data. Instructions can be found here on how to clear cookies & history.

If, after you try these steps, you are still experiencing issues, please contact us via our secure email or call us at 303.234.1700.

You can send, receive, or request money with Zelle. To get started, log into the Credit Union of Denver App or digital banking. In the main menu of the mobile app, select "Zelle". Or if logging into digital banking on a browser, you can select "Zelle" under "Move Money".

To send money using Zelle, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle. Money is available to your recipient in minutes if they are already enrolled with Zelle.

To request money using Zelle, choose “Request,” enter their enrolled email address or U.S. mobile number confirm the recipient is correct and tap "Request."

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle. If you have already enrolled with Zelle, you do not need to take any further action. The money will be sent directly into your Credit Union of Denver account, typically within minutes.

If someone sent you money with Zelle and you have not yet enrolled with Zelle, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Credit Union of Denver.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

Keeping your money and information safe is a top priority. When you use Zelle within your Digital Banking, your information is protected with the same technology we use to keep your bank account safe. Banking account information is never shared while using Zelle.

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.*

Since money is sent directly from your Credit Union of Denver account to another person's bank account within minutes*, Zelle should only be used to send money to friends, family and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

Some small businesses are able to receive payments with Zelle. Ask your favorite small business if they accept payments with Zelle. If they do, you can pay them directly from the Credit Union of Denver App or digital banking using just their enrolled email address, U.S. mobile number, or Zelle tag.

Neither Credit Union of Denver nor Zelle offers purchase protection for payments made with Zelle - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

Please contact our customer support team at 303.234.1700. Qualifying imposter scams may be eligible for reimbursement.

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

No, Zelle payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". If you do not see this option available, please contact our customer support team at 303.234.1700 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 303.234.1700 to determine what options are available.

No, Credit Union of Denver does not charge any fees to use Zelle in our mobile app.

Your mobile carrier's messaging and data rates may apply.

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

You can now scan Zelle QR codes directly within the Credit Union of Denver mobile app. Members can both present and scan Zelle QR codes, making transfers faster and more convenient.